Refund policy

RETURN & REFUND POLICY

We hope you love everything you order from Lusendia Rose! If something isn’t quite right, we’re happy to help.

Returns

Return requests must be made within 7 days of delivery.

To be eligible for a return, items must be:

• Unworn, unwashed, and unused
• In original condition
• With all original tags attached
• Returned in the original packaging when applicable

Final Sale Items

For health and hygiene reasons, certain items are final sale and cannot be returned, including swimwear, bodysuits, intimates, jewelry, beauty products, and other items marked Final Sale.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or style, please return the eligible item and place a new order.

Damaged or Incorrect Items

Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible so we can make it right. Photos may be requested.

Refunds

Once an approved return has been received and processed, you will be notified. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Start a Return

To request a return, please contact Lusendia Rose with your order number and the reason for your return. Return instructions will be provided after your request is approved.

Items sent back without first requesting a return may not be accepted.

Thank you for shopping Lusendia Rose. ♡